MoveGuard Moving Insurance FAQs

Coverage

  • What is covered with MoveGuard moving insurance Basic Coverage?

  • What is covered with MoveGuard moving insurance Enhanced Coverage?

  • When does coverage begin and end?

  • What type of items can I insure for my move?

  • Can I only insure one or two items during my move?

  • What is Co-insurance?

  • What is the minimum value of a shipment that can be insured?

  • What is the maximum value of a shipment that can be insured?

  • How is cost of my insurance determined?

  • Is there a deductible available?

  • How early do I need to purchase a policy before my move begins?

  • What will I receive when I purchase my coverage?

  • If my shipment goes into storage, is it still protected?

  • Is my shipment covered regardless of where it is stored?

  • Is there any property not covered?

Valuing My Shipment

  • How do I determine the value of my shipment?

  • What if I want to use a Lump Sum Value for my shipment?

  • What about high value items?

  • Why is the total valuation of my shipment important?

Payments

Policy Changes

Claims

  • How do I file a claim?

  • How long do I have to file a claim?

  • What happens when I file a claim?

  • I’ve filed a claim. How long will it take to be settled?

  • Do I need a receipt or appraisal for the item to file a claim?

Storage

  • Are my items covered if placed in storage during my move?

  • Can my items be stored anywhere?

  • What if my items will be stored over 90 days?

  • If my shipment goes into storage, is is still protected?

  • Is my shipment covered regardless of where is is stored?